Privacy Policy

1. Information about us
Ace Data Protection Consulting ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Law, Nigeria Data Protection Act (NDPA) and other applicable regulatory requirements.

2. Contact us
If you require any information about Ace Data Protection Consulting and our services, you can reach out to us via email at info@acedpconsulting-ltd.com. Alternatively, you may contact us by phone at +234 902 343 5144 (Nigeria) or +44 780 664 0088 (United Kingdom). For written correspondence, our office is located at No 7 Off Ibrahim Bomai Street, Guzape Asokoro Abuja, Nigeria. If you have any questions regarding this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us through any of the provided contact channels, and we will be happy to assist you.

3. Privacy Policy
This page outlines our policies regarding the collection, use, and disclosure of personal data when you engage with our services, as well as the choices available to you concerning your data. We use your information to provide and enhance our services. By using our services, you consent to the collection and use of your information in accordance with this policy. Unless otherwise specified, terms used in this Privacy Policy have the same meaning as those in our Terms and Conditions.

4. Our Commitment to Privacy
At Ace Data Protection Consulting, we are dedicated to safeguarding your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and process any personal information you provide to us or that we obtain through our interactions. Please review this policy carefully to understand our approach to data protection and how we handle your personal information. For compliance with the General Data Protection Regulation (GDPR), Nigeria Data Protection Act (NDPA) and the UK Data Protection Law, the data controller is Ace Data Protection Consulting.

5. How We Collect Information
We collect personal data—information that identifies you or can be linked to you—including but not limited to your name, phone number, and email address. Your personal data may be obtained when you:
• Inquire about our services
• Register with us
• Apply for employment
• Send or receive emails
• Ask a question or otherwise provide your personal information

We collect personal data for various purposes, including but not limited to:
• Providing and maintaining our services
• Notifying you about updates to our services
• Enabling participation in interactive features of our services
• Offering customer support
• Analyzing data to improve our services
• Monitoring service usage
• Detecting, preventing, and resolving technical issues
• Conducting research

You may share your personal data with us through the following methods:
• Completing online or paper-based forms
• Registering on our website
• Engaging with our social media platforms
• Using our digital applications
• Participating in surveys
• Contacting us via phone, email, social media, or written correspondence
• Utilizing our services

At the time of data collection, we will inform you of the purpose of the data processing and provide access to this Privacy Policy.

6. What Information We Collect
The personal information we collect depends on the specific processing activity and may include, but is not limited to:
• Name
• Email address
• Phone number
We do not collect or process sensitive data categorized as special category data under the General Data Protection Regulations (GDPR), Nigeria Data Protection Act (NDPA) or UK Data Protection Law for the provision of our services.

7. How We Use Your Information
Depending on your relationship with Ace Data Protection Consulting, we use your personal information for the following purposes:
• To provide the services or information you have requested
• To manage and administer our services effectively
• To handle inquiries and general administrative tasks
• To conduct research and analyze trends
• To comply with statutory and regulatory requirements
• To assess risks and prevent fraud
We may share your information with service providers for operational, educational, or compliance purposes. However, we do not sell your personal information to any third parties.

8. Use of Cookies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. These files help remember user preferences, login details, and browsing history. Our website uses first-party cookies (set by us) and third-party cookies (set by external services operating on our behalf). Cookies are not harmful and do not contain viruses or malicious code. They are simply used to enhance your experience on our website.

Why We Use Cookies
We use cookies to improve website functionality, enhance user experience, and monitor site performance. These cookies help our website run efficiently while ensuring that our services meet user expectations.

Types of Cookies We Use
• Strictly Necessary Cookies: Essential for website functionality, allowing access to secure areas and ensuring smooth navigation. These do not collect personal data.
• Performance Cookies: Collect anonymous data about website usage, such as the most visited pages and error messages, to improve site performance.
• Functionality Cookies: Remember user preferences, such as language selection or font size, to enhance the browsing experience.
• Targeting Cookies: Used to tailor content and improve user engagement. You can decline these cookies if you prefer.
• Analytical Cookies: Used for insights on user interactions, including Google Analytics, to refine our services. You can opt out by declining these cookies.

Managing Cookies
When visiting our website, you will be prompted to accept or decline cookies. While accepting them enhances your experience, you can manage or block cookies through your browser settings.

9. Use of Personal Data for Research
We may conduct research to gather feedback and improve our services. Participation in research activities is entirely voluntary, and we will inform you in advance about the type of data we collect, why we collect it, and how it will be used. We do not share personal data with third parties for research purposes.

10. How We Protect Your Personal Information
We implement appropriate security measures to ensure your personal data remains safe, accurate, and up to date. Our safeguards align with regulatory requirements, to protect your data from unauthorized access, misuse, or disclosure.

11. Will we share your information with third parties?
We do not sell your personal data to third parties. However, we may disclose your information if required by law, such as to government bodies or law enforcement agencies.

12. Links to third-party websites
Our website may contain links to external sites, including those of partners, advertisers, or third parties. Please note that once you leave our website, we are not responsible for how those sites handle your personal data. Each website operates under its own privacy policy, which we recommend reviewing before submitting any personal data. This Privacy Policy applies only to personal data collected by Ace Data Protection Consulting.

13. Lawful Basis for Processing Personal Data
We only process personal data when there is a lawful basis for doing so. The lawful bases under which we operate include:
• Performance of a contract: When you purchase a service from us, we must process your personal data to fulfill our contractual obligations.
• Legitimate interests: We may contact you about relevant services or offers, provided this does not override your rights and freedoms. You can opt out at any time by contacting us.
• Legal obligations: We may process personal data to comply with legal and regulatory requirements, such as financial reporting, insurance, safeguarding, and tax compliance. In these cases, the right to erasure and objection may not apply.
• Consent: Where processing relies on consent, it must be freely given, specific, informed, and unambiguous. You may withdraw your consent at any time.

14. How long do we keep your personal data?
We retain personal data only for as long as necessary. Retention periods depend on the type of data and the reasons it was collected, considering legal and regulatory requirements. We maintain a Data Retention Policy outlining how long different types of data are stored. To learn more, please contact Ace Data Protection Consulting.

15. Your Rights as a Data Subject
Under data protection laws, you have the following rights regarding your personal data:
1. Right to be informed – We must provide you with clear information about how your data is collected and used.
2. Right of access – You may request a copy of the personal data we hold about you. We will provide this free of charge unless the request is excessive or unfounded.
3. Right to rectification – You may ask us to correct or update any inaccurate or incomplete personal data.
4. Right to erasure – In certain cases, you may request the deletion of your personal data. This right is subject to legal obligations that may require us to retain specific information.
5. Right to restrict processing – You may request that we limit how we process your data in certain situations.
6. Right to data portability – You can request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service.
7. Right to object – You may object to the processing of your data, including for marketing purposes, unless we demonstrate compelling legitimate reasons to continue.
8. Right to object to automated decision-making – You can request that decisions affecting you are made with human oversight rather than purely automated processes.

Exercising Your Rights
To make a Data Subject Access Request, you can contact us via:
• Email: info@acedpconsulting-ltd.com
We may need to verify your identity before processing your request. Once verified, we will respond without undue delay and, in any event, within one calendar month. If your request is particularly complex, we may extend this timeframe by an additional two months.

16. How to Make a Complaint
If you believe your data has been misused or that we have not handled it securely, please contact us, and we will investigate your concerns.
If you are dissatisfied with our response, you can escalate your complaint to the UK Information Commissioner’s Office (ICO) or the Nigeria Data Protection Commission as applicable:
• ICO Website: https://ico.org.uk/concerns/
• NDPC Website: https://ndpc.gov.ng
The ICO or NDPC can investigate your complaint and take action if data protection laws have been violated.